troubleshooting - Macally Blog

MacBook Pro USB-C Port is Not Working!

David Chen — Mon, 25 Sep 2023 09:38:21 +0000

s you already know, the MacBook Pro is an amazing device, catering to those who need a well-rounded device for work, or school. It’s almost constant updates and new editions frequently released have led to the device being at the forefront of technology. With this, comes its lightning-fast USB-C ports. These ports are an incredible asset that makes the device appealing to many, however, with new tech comes new problems. In this blog post, we’re going to dive into what to do when your MacBook Pro USB-C port isn’t working.

Possible Causes of USB-C Port Malfunction

First, let’s investigate some possible causes and known malfunctions with the MacBook Pro’s USB-C ports.

Dust and Debris
Accumulation of dust and debris in the USB-C port can cause a poor connection between your device and the cable. This is often a common cause for the port not working

2. Damaged Cables or Adapters

Another common reason is a faulty or damaged cable or adapter. If the cable or adapter you’re using is broken, it can cause connectivity issues with the USB-C port.

3. Faulty Device

A simple problem that leads many down a path of frustration is a faulty device. If you’re suspecting this could be your issue, try a different, or if needed, purchase a replacement. We’ve recommended some devices at the bottom of this article.

4. Software Issues

Sometimes, the problem isn’t with the hardware but with the software. Misconfiguration, outdated software, or system bugs can interfere with the operation of the USB-C port.

5. Overheating

Overheating can cause the USB-C port to stop functioning. This is a safety measure to prevent any potential damage to the device.

6. Hardware Fault

In some cases, the USB-C port itself may be faulty. This can occur due to wear and tear or a manufacturing defect.

Each of these potential issues comes with its own set of symptoms and solutions. If you’re unsure what you might be dealing with, our next section will go over some basic checks you can do.

Basic Checks for Your MacBook Pro USB-C Port

Before jumping into more complex troubleshooting methods, there are a few basic checks that you can carry out on your MacBook Pro’s USB-C port:

Check the Physical Condition of the Port and Cables

Inspect the USB-C port on your MacBook Pro for any visible signs of damage or debris. If there’s dust or debris, gently clean it with a can of compressed air. Similarly, check the condition of your cables and adapters. Make sure they are not visibly damaged or bent.

Test with Different Cables or Adapters

Sometimes, the problem might be with the cable or adapter, not the port. Try using a different cable or adapter and see if the issue persists.

Restart Your MacBook Pro

In some instances, a simple system restart can fix minor software glitches that could be causing the USB-C port issues.

Check for Software Updates

Ensure that your MacBook Pro’s operating system and related drivers are up-to-date. Sometimes, outdated software can cause functionality issues with the hardware.
These simple checks might help you to identify the issue without requiring further troubleshooting. If you’re still having no luck, our next section is a step-by-step guide for what to do when your MacBook Pro USB-C port isn’t working.

Step-by-Step Guide to Fix Your MacBook Pro USB-C Port

Check for Physical Damage

First, closely inspect your MacBook’s USB-C port for any visible signs of physical damage. Be cautious and gentle to avoid causing further harm.

Try a Different USB-C Device

Connect a different USB-C device to your MacBook Pro. If the other device works perfectly, it indicates that the primary device might be faulty.

Clean your USB-C port

USB-C ports are prone to collecting dust and debris over time. To clean the port, use a soft cloth or a can of compressed air to remove any dirt or dust from the port

Restart Your MacBook Pro

Sometimes, a simple restart can solve many hardware-related issues. Click on the Apple menu in the top left corner of your screen, and choose Restart

Reset the SMC (System Management Controller)

If restarting doesn’t solve the issue, try resetting the SMC. Turn off your MacBook Pro, then press and hold the power button for 10 seconds. Release the button, wait a few seconds, and then turn your MacBook Pro back on.

Update Your MacOS

Ensure that your MacBook Pro is running the latest version of macOS. Outdated software can sometimes cause issues with hardware functionality.

Run Apple Troubleshooter

Apple has its own troubleshooting utility for macOS, called Diagnostics. To use it, open the Utilities folder located in Applications and launch the program. Follow the onscreen instructions to diagnose any hardware problems with your MacBook Pro USB-C port.

Contact Apple Support

If none of the above steps work, it might be time to get in touch with Apple Support. They can provide specialized guidance based on your specific situation.

Contacting Apple Support

Unfortunately, if you’re still having no luck it’s time to contact Apple support. To help you do this we’ve outlined the steps you’ll need to take to make the process simple and easy.

Visit the Apple Support website:
You can access Apple Support by navigating to www.apple.com/support. This page provides a comprehensive list of devices, and you can select the one you need help with.
2. Choose your device:
Click on “Mac” if you’re seeking help for your MacBook Pro.
3. Select the type of issue:
On the next screen, choose the category that your issue falls under. For problems with the USB-C port, you might select “Hardware Issues”.
4. Connect with support: Once you’ve narrowed down the issue, Apple Support will offer various ways to connect with them, including over the phone, through online chat, or by scheduling an appointment at your local Apple Store.
5. Prepare your device information: Have your device’s serial number and your Apple ID ready. This will help the support representative assist you more effectively.

If Apple support can’t help, or you’re wanting to take a different route, purchasing a replacement can be a great quick fix or a great way to test if it’s just your device that has decided to kick the bucket.

We’ve outlined some great replacements for you below.

Great Replacement USB-C Devices For Your MacBook Pro

If you’re thinking it may be your device playing up and you’re looking for a replacement, here are our recommendations for USB-C devices for your MacBook Pro:

MFAEC – Wired USB C Mouse
2. Type-C Keyboard with USB-C Hub
3. Rocket USB-C Compact Mouse

The post MacBook Pro USB-C Port is Not Working! first appeared on Macally Blog.

Keyboard Backlight Not Working? Don’t Panic.

David Chen — Tue, 12 Sep 2023 10:50:07 +0000

lmost every workspace or setup will feature a device with backlighting. The RGB movement has taken over peripherals, not to mention devices. With MacBooks releasing with ever-increasing backlighting, as well as most mainstream devices, it’s easy to see how your keyboard backlighting not working is a common occurrence.

In this blog, we’re going to be investigating the common causes of your backlighting playing up and what you can do to solve it.

Common Causes for Keyboard Backlight not Working

Let’s start with discussing some of the common causes for your keyboard backlight not working.

1. Software Issues
One of the most common reasons for a keyboard backlight not working can be your computer’s software. The keyboard illumination is typically controlled by software on your device. This software can sometimes encounter errors, or ‘glitches’ and causes your backlighting to malfunction.

The easy solution to this is to first, restart your device. Then check for updates for your device, or reinstall the device software.

2. Hardware Fault

Another possible cause can be a hardware fault. Backlighting works through individual LED lights embedded beneath the keys. Like other hardware components, these can be damaged or faulty. Either through wear and tear, or poor manufacturing.

If your device has been dropped, or the keys hit hard, this could be your reason for your keyboard backlight to be not working.

Unfortunately, if this is the case, you will need to take your device to a computer repair shop. The repairs needed for this cause will need tools and training.

Our recommendation is to pursue this after you have tried all other available fixes, even if you are suspicious this could be the cause. If your device is of poor quality, it could be a good idea to upgrade to a better device, like these options here with backlighting.

3. Power Saving Mode

A common cause for your keyboard backlight not working is a simple one. Power saving mode is present on most devices, and is surprisingly a common cause for concerns. Many laptops and devices automatically turn off the keyboard backlight after a period of inactivity or when the battery level is low to conserve power.

To check if this is the case for you, plug in your device to charge, or replace your batteries. You can also check your power settings and ensure that the ‘Turn keyboard backlight off after inactivity’ option is not enabled.

How to Fix Keyboard Backlight Issues

If the common problems haven’t solved your issue, let’s dive into some troubleshooting.

1. Check Your Keyboard Settings

Always start with the most basic step. Check your device for the specific key or combination of keys that toggle the keyboard backlight.

These keys are typically marked with an icon that represents a light or something similar. For some laptops, you might need to hold the ‘Function’ or ‘Fn’ key and then press the corresponding function key to switch on the keyboard light.

They are usually situated in the F1-F12 keys, or on the arrow keys.

2. Update Your Keyboard Drivers

A simple update of your keyboard drivers can often fix many keyboard-related issues, including your keyboard backlight not working. Outdated or corrupt drivers interfere with the functioning of your hardware, luckily, it is an easy fix.

We’ve outlined the steps for you below:

Open Device Manager: Type ‘Device Manager’ into your computer’s search bar and click on the application.
Open the ‘Keyboards’ section: You should see a list of all keyboard devices connected to your system.
Right-click on your keyboard: From the dropdown menu, select ‘Update Driver’. If you’re not sure which is your device, try to find the make of your device or the device number.
Choose ‘Search automatically for updated driver software’: Your computer will then search the internet for the latest driver software for your device.

Whenever you update drivers, always restart your device to ensure they are installed, and operating effectively.

3. Hardware Inspection

If you’re still not able to rectify your issue, it may unfortunately be a hardware issue. The issue causing your keyboard backlight to not work could be a faulty keyboard, a loose connection, or a problem with the motherboard.
In this case, follow these steps to identify if this is your problem.

To inspect your hardware:

Check keyboard connection: Make sure your keyboard is properly connected to your computer. If you’re using an external keyboard, try to unplug it and then reconnect it.
Try a different keyboard: If possible, connect a different keyboard to your computer. If the backlight works on the new keyboard, then the issue might be with your original keyboard.
Seek professional help: If you’re still encountering issues, it may be best to seek professional help. Take your computer to a reputable technician or your device’s service center. They can perform a thorough hardware inspection and identify if there’s a problem with the keyboard or the motherboard.

Remember, if you’re not comfortable performing these checks yourself, always seek professional help. It’s better to be safe than sorry when dealing with hardware issues.

When to Seek Professional Help Or Replace Your Device

Recognizing when to seek professional help or replace your device is crucial for preventing further damage. If you’ve tried the available troubleshooting options and your problem is still unresolved, the next step is to seek a professional.

An important aspect to consider before taking it to a professional is the device’s warranty period. If it’s still under warranty, professional repair may be covered at no cost to you.

However, if the warranty has expired, it is worth comparing the cost of repair against the cost of a new device. Replacing, or even upgrading the device may be a more cost-effective option in the long run. Repairs never guarantee long-term reliability.

If you’re interested in replacing your device, we recommend Macally for all your keyboards with backlighting needs.

The post Keyboard Backlight Not Working? Don’t Panic. first appeared on Macally Blog.

USB-C Port Not Working?: Troubleshooting Tips

David Chen — Wed, 30 Aug 2023 10:58:15 +0000

SB-C ports are quickly taking over as the staple connection type. With their lightning speed, fast charging capabilities, and smaller frame – it’s clear to see why. But what happens when you plug in your device and your USB-C port isn’t working?

Technology always chooses the worst time to act up, and it can truly put a damper on your day. If this has happened to you at the worst time, stay calm, there’s a good chance the situation is not as bad as it seems, and we can help you get your port working in time for your meeting or deadline.

In this blog post, we will guide you through easy, actionable steps to diagnose and fix the issue in no time.

Step-by-Step Guide for Mac Users:

MacBooks, and MacBook Airs in particular, rely on USB-C ports more than most devices, with the latter needing it to charge the device as well as connections and peripherals. If your USB-C port is not working, these quick tips will more than likely sort out your issue. Let’s get started.

Check the connection

Whenever you have a problem with your USB-C port, always start by ensuring that the USB-C cable and port are correctly connected. Sometimes, the issue might not be a faulty port but a loose connection. Simply push it in a little further and see if you have success.

Clean your port

If you have no luck, your port might need a clean. If it looks dirty or dusty, try cleaning it with a small brush or compressed air canister. You may also want to use a lint-free cloth, dipped in isopropyl alcohol if necessary.

Try a different port/device

If you’re still not having success, try switching to another USB-C port or device. Doing so may help you isolate the issue and determine if it’s related to a particular port or your device itself.

Restart Your Mac

Restarting your Mac can solve plenty of issues, including a non-responsive USB-C port. Click on the Apple logo in the top-left corner and select ‘Restart.’

Reset SMC (System Management Controller)

If restarting doesn’t solve the problem, the next step is to reset the SMC. The process varies depending on the type of Mac you have. To reset the SMC on Mac with T2 Security Chip, shut down your Mac, then press and hold the power button for 10 seconds. Release the power button, wait for a few seconds, then press the power button again to turn on your Mac.

For Macbook Pros, press Shift-Control-Option on the left side of the built-in keyboard, then press the power button at the same time. Hold these keys and the power button for 10 seconds.

Update Your Mac

If your USB-C port is still not working, check if your Mac is running on the latest OS. Click on the Apple logo in the top-left corner, select ‘About this Mac,’ and then click on ‘Software Update.’ A quick system update could solve your hardware issue.

Contact Apple Support

If all else fails, it might be a hardware issue. In this case, your best bet is to reach out to Apple Support or take your Mac to the nearest Apple Store.

Step-by-step guide for fixing a USB-C port that's not working on a PC:

Macs aren’t the only device that has made the switch to USB-C ports, PCs and Windows devices are also featuring this upgraded connection. If you’re having trouble with yours, here’s what to do.

Check the Port and the Device

Similar to the steps on a Mac, start by checking the USB-C port and the device you’re trying to connect. Try connecting a different device or using a different USB-C port to see if the issue lies with the port or the device.

Clean your port

A simple clean of the port with compressed air or a cleaning alcohol wipe can remove debris or dust that is interfering with your connection.

Restart Your PC

The next step once you’ve ensured your connection is good is to restart your device, as this can solve many issues, USB-C problems included. Click on the ‘Start’ button, select ‘Power,’ and then choose ‘Restart.’

Update Windows

Another key fix to try is a quick Windows update. Make sure your PC is running the latest version of Windows. Click on the ‘Start’ button, go to ‘Settings,’ select ‘Update & Security,’ and then click ‘Check for updates.’

Update Device Drivers

The issue could also be related to outdated or corrupt device drivers. To update them, right-click on the ‘Start’ button, select ‘Device Manager,’ expand the category for the USB device you want to update, right-click on the device, and then select ‘Update driver.’

Run the Hardware and Devices Troubleshooter

Windows has a built-in troubleshooter for detecting and solving hardware issues. You can access it by clicking on the ‘Start’ button, going to ‘Settings,’ selecting ‘Update & Security,’ choosing ‘Troubleshoot,’ and then clicking on ‘Hardware and Devices.’

Contact Microsoft Support

If none of the above steps work, you may be dealing with a hardware issue. Reach out to Microsoft Support or take your PC to a qualified service center.

We hope these steps have been useful in resolving any USB-C port issues you may have been facing. There’s nothing more frustrating than technology not working as it should, and we understand the importance of being able to connect and use peripherals with your device.

By following our step-by-step guide you should hopefully have been able to get your USB-C port back up and running. If you’re still experiencing difficulties, remember that there’s no shame in seeking professional help. Most importantly, don’t forget that troubleshooting is a process of elimination. Stay patient, keep trying different methods, and you’re bound to get your USB-C port working again.

The post USB-C Port Not Working?: Troubleshooting Tips first appeared on Macally Blog.

Rescue Your Mechanical Keyboard From Spilled Water

David Chen — Thu, 22 Jun 2023 11:35:52 +0000

hether you’re a college student writing papers or working from home typing away at your desk, you probably have a mechanical keyboard. They’re the far superior alternative to typical keyboards, and often more expensive – that’s why spilled water on mechanical keyboards can be such a panic-inducing experience.

Not only is it frustrating to have to replace your keyboard, but it can also be a surprisingly expensive mistake. But don’t despair, because, in this blog post, we’ll tell you what to do if you spill water on your mechanical keyboard and how to save it.

If you’re unsure what a mechanical keyboard is, it’s simply a type of keyboard with individual switches for each key. These are usually more expensive than regular keyboards because they last longer and provide better tactility.

This is a great example of high-quality, Apple-compatible mechanical keyboards.

Unplug Your Keyboard Immediately

As soon as you’ve spilled water on mechanical keyboards, the first thing is to unplug it from your computer or laptop immediately. It’s important to do this as soon as you can, as cutting the power from the device before any water makes its way too deep into your device is the key to success here.

Doing this will prevent the water from causing any electrical damage to your keyboard or computer, as water is a great conductor of electricity, and will cause your device’s internal circuits to short, causing irreversible damage.

Remember to do this quickly, as the longer your keyboard stays plugged in, the greater the risk of damage.

Dry It Properly

After ensuring your keyboard is completely unplugged, take a clean and dry cloth to wipe off as much water as you can. If the spilled water on mechanical keyboard is minor, this could be enough to save your keyboard.

But if it’s a major spill, you need to turn your keyboard upside down on a towel and let it dry for a couple of days. It’s essential not to use a hairdryer, as the hot air can damage your mechanical keyboard parts. Although this is an option for other devices with water damage, mechanical keyboard components do not do well with heat.

Most mechanical keyboards utilize removable keys, simply use the pry tool supplied with the keyboard or pick up one like this online. This is a great way to ensure you get all the moisture from your keyboard, combine this with the next step for the best results.

Clean It With Isopropyl Alcohol

While the keys are removed from your mechanical keyboard, it’s best to thoroughly clean your keyboard of any moisture. This is the best way to ensure your spilled water on mechanical keyboard situation is resolved.

If there’s still moisture left inside the keyboard, use isopropyl alcohol to clean it. You’ll need to disassemble the keyboard first, so it’s best to do this step while the keys are removed to save all that hard work. Apply the alcohol to a cotton swab and gently clean your keyboard, paying particular attention to the affected keys.

Doing this will clean off any moisture residue and corrosion started. This is key as the water may not have damaged the components immediately but may have started the corrosion process. This process will quickly leave your device broken, so this step is definitely worthwhile.

Consult A Professional

Suppose your keyboard still doesn’t show any signs of life after following these steps. In that case, you may need to contact a professional keyboard repair service. They will be able to diagnose the damage and replace the affected parts if necessary. This option might cost more, so if you’re on a budget it might be better to replace your beloved keyboard with a cost-effective option.

If you do need to find a replacement, we’d highly recommend picking up one of these Macally mechanical keyboards. They are incredibly reliable, high-quality, and won’t break the bank.

Protect Your Keyboard In The Future

Now that you’ve hopefully saved your device from your spilled water on mechanical keyboard situation. You’ll want to take steps to avoid a repeat spill.

Invest in a keyboard cover, which will protect your keyboard from spills, dust, and dirt. And if you’re incorporating drinks into your work sessions, consider switching to a spill-proof water bottle.

Simple steps like these could save big headaches in the future.

Conclusion:

Spilling water on a mechanical keyboard can be a stressful experience, but it’s not necessarily the end of the world. If you act quickly, dry your keyboard, and follow these helpful tips, you can get your keyboard up and running again in no time.

And by taking precautions in the future, you can reduce the likelihood of it happening again. So, don’t panic and follow these steps if you spill water on your mechanical keyboard.

The post Rescue Your Mechanical Keyboard From Spilled Water first appeared on Macally Blog.

iPad Keyboard Case Not Working? Fix It Fast With This Guide

David Chen — Thu, 22 Jun 2023 11:14:30 +0000

e’ve all been there – you’re trying to work on something important and then your suddenly Googling ‘iPad keyboard case not working’ on your phone. Whether you spilled your coffee on it or maybe it’s just being glitchy, Whatever the cause – it’s frustrating, and it can seriously derail your productivity. But don’t worry, we’re here to help.

In this guide, we’ll walk you through some common iPad keyboard case issues and how to solve them, so you can get back to work (or Netflix – we won’t judge).

Clean Your Keyboard Case

The first step when encountering the iPad keyboard case not working issue is to give it a good clean. Dirt, dust, debris, and especially liquids if you’ve encountered a spill can accumulate under the keys and make them stick or stop working altogether.
If you have encountered a spill, skip straight to step 5*(insert a link to step 5)

To easily remove the build-up, your best option is a compressed air can. These can be purchased from any computer shop, or from Amazon. Use a can of compressed air to blow out any gunk, and then wipe down the keyboard with a cloth dampened with a small amount of rubbing alcohol.

Using a microfiber cloth, and rubbing alcohol is always recommended, as these are gentle on electronics. rubbing alcohol doesn’t conduct electricity well, so won’t risk damaging any of your device’s delicate components.

This should always be your first step as starting with these simple fixes can save you the time you could be spending doing what this issue is preventing.

If you’re finding your iPad keyboard case is failing more often than you’re happy with, it may be time for a replacement. If you’re looking for an alternative due to poor performance, or want to try a different style – we’d definitely recommend taking a look at these iPad-compatible options.

Reset Your Keyboard Case

If cleaning doesn’t solve your iPad keyboard case not working issue, your next step should be to reset the keyboard case.

To do this, go to the ‘Settings’ app, and then to the section titled ‘Bluetooth’ on your iPad, find your keyboard case in the list of devices, and tap the “i” icon next to it.

Then, tap “Forget This Device” and confirm. Finally, put your keyboard case into pairing mode (usually by holding down the “connect” button on the back) and connect it to your iPad again.

This will perform a hard reset of your device, hopefully clearing any code that was preventing your iPad keyboard case from operating.

Replace The Batteries

If you’re still not having any luck resolving the iPad keyboard case not working issue, and your keyboard case is still unresponsive, the next thing to check is the batteries. Often, if the batteries on your iPad keyboard case are dying, it may prevent the keyboard from working as intended.

So, even if you’re sure they can’t be, it may be worth trying some fresh batteries to rule out the potential for an easy fix. Make sure they’re properly inserted and not dead (sometimes the batteries that come with the case are low-quality and don’t last very long).

If your case is of poor quality, it may be drawing too much power from your batteries. If you’re finding you need to replace your batteries often, you should consider replacing the device. Here are some affordable, high-quality options we’d recommend.

Check For Software Updates

There is a known issue with out-of-date software causing the iPad keyboard case not working issue as it can cause bugs in the iPad’s operating system. It is often much easier to tap remind me later, however, this could be causing your issue.

To check for software updates again open your ‘Settings’ app, and then tap on the ‘General’ tab – here will be ‘Software Update’. If there’s an update available, download and install it, and then see if your keyboard is working again.

Turn Off The Power To Your Device

If you’ve spilled liquid onto your iPad keyboard case, this will definitely cause the iPad keyboard case not working issue and you should immediately turn the device’s power off.

To do this, there is typically a power switch near the volume or connection buttons. If not, devices often have a fail-safe option by holding down the volume buttons for 10 seconds.

Make sure the power is completely off, if you can’t find the off switch, quickly remove the batteries to the device

Dry the device

If possible, the most effective way to remove the liquid from your device is to remove the cover of your iPad keyboard case. To do this, typically remove all the screws around the case cover, and then gently pry it off.

If your case allows it remove the cover entirely and with a microfiber cloth, very gently dab the cloth onto the liquid.

If your case doesn’t allow you to remove the cover, utilize a cloth and compressed air can clear up as much water as you can. You can use a hair dryer for this, but only use it on low heat and move it around to avoid overheating components and damaging them.

We recommend you then leave your device keys down for as long as possible, 24 hours is ideal. This will let the remaining moisture drip out.
After waiting 24 hours, retry your keyboard

Contact Manufacturer Support

If you’ve tried all these solutions and your keyboard case still isn’t working, it’s time to call in the professionals. You can always contact Macally support for extra help and troubleshooting your device or to arrange a repair or replacement. Just note: they’ll only be able to guide you through MacOS, iOS & Macally product solutions or replacement options.

Conclusion:

We hope this guide has helped you solve your iPad keyboard case issues! With a little bit of cleaning, resetting, or battery replacement, most problems can be solved quickly and easily.

If all else fails, don’t hesitate to reach out to Macally’s support. With their help, you’ll be back up and typing away in no time.

The post iPad Keyboard Case Not Working? Fix It Fast With This Guide first appeared on Macally Blog.

Fix Mac Mouse Not Working: Step-by-Step Guide

David Chen — Wed, 10 May 2023 19:42:32 +0000

Experiencing issues with your Mac mouse not working can be frustrating, whether it’s an Apple Magic Mouse, a USB mouse, or a wireless one. Here’s a step-by-step guide to help you troubleshoot and fix any type of mouse problem for you Mac:

How To Fix Mouse Not Working Mac

Check the mouse’s power and batteries:

Ensure your Apple Magic Mouse or wireless mouse has adequate battery power. Replace batteries if necessary and check if the issue persists.

Restart your Mac:

Sometimes, a simple restart can resolve various issues. Reboot your Mac and see if the mouse starts working again.

Check for physical issues:

Inspect your mouse for any visible damage, dirt, or debris that could obstruct the sensor or buttons. Clean the mouse carefully if needed.

Verify Bluetooth is enabled:

If you’re using a Bluetooth mouse, ensure Bluetooth is turned on in your Mac’s System Preferences. If it’s off, enable it and try connecting your mouse again.

Remove and re-add the mouse:

In System Preferences, go to “Bluetooth” and remove the mouse from the list of connected devices. Then, try re-adding it by clicking the “+” button and following the on-screen instructions.

Check USB connections:

For a USB mouse, make sure it’s securely connected to your Mac. If possible, test the mouse on another device or try a different USB port on your Mac to rule out hardware issues.

Update macOS:

Outdated macOS versions can cause connectivity issues. Go to System Preferences > Software Update to check for and install any available updates.

Adjust mouse settings:

Navigate to System Preferences > Mouse to verify your settings, such as tracking speed, scrolling, and primary mouse button. Adjust as needed to see if the issue is resolved.

Reset the SMC (System Management Controller):

For MacBook Pro and MacBook Air, shut down your Mac and unplug the power cable. Press and hold Shift + Control + Option and the Power button for 10 seconds. Release the keys, reconnect the power cable, and restart your Mac. For iMac, Mac Mini, or Mac Pro, unplug the power cable, wait for 15 seconds, plug it back in, and restart your Mac.

What To Do If Your Keyboard Still Doesn't Work

If none of these steps work, consider contacting Apple Support or visiting an Apple Store for further assistance.

The post Fix Mac Mouse Not Working: Step-by-Step Guide first appeared on Macally Blog.

Mac Keyboard Not Connecting: Quick Fixes

David Chen — Wed, 10 May 2023 18:57:03 +0000

As a Mac user, experiencing issues with your keyboard not connecting can be frustrating. Whether it’s a wireless or Bluetooth keyboard, there are a few quick fixes you can try to resolve the problem. Here’s a step-by-step guide to help you troubleshoot and reconnect your Mac keyboard:

How To Fix Keyboard Not Connecting Mac

Check the keyboard’s power and batteries:

Ensure that your Apple Magic Keyboard or other wireless keyboards have adequate battery power. If your keyboard uses batteries, replace them and see if the issue persists.

Restart your Mac:

Sometimes, a simple restart can fix a variety of issues. Reboot your Mac and check if your keyboard starts working again.

Verify Bluetooth is enabled:

Ensure that Bluetooth is turned on in your Mac’s System Preferences. If it’s off, enable it and try connecting your Bluetooth keyboard again.

Remove and re-add the keyboard:

In System Preferences, go to “Bluetooth” and remove the keyboard from the list of connected devices. Then, attempt to re-add it by clicking the “+” button and following the on-screen instructions.

Reset your Mac’s Bluetooth module:

Press and hold Shift + Option and click on the Bluetooth icon in the menu bar. Select “Debug” and then “Reset the Bluetooth module.” Restart your Mac and try reconnecting your keyboard.

Check for macOS updates:

Outdated macOS versions can cause connectivity issues. Head to System Preferences > Software Update to check for and install any available updates.

Reset NVRAM (Non-Volatile Random-Access Memory):

Shut down your Mac and then power it on. Immediately press and hold Option + Command + P + R for 20 seconds. Release the keys after the Apple logo appears and disappears twice.

What To Do If Your Keyboard Still Doesn't Work

If none of these steps work, consider contacting Apple Support or visiting an Apple Store for further assistance.

The post Mac Keyboard Not Connecting: Quick Fixes first appeared on Macally Blog.

How To Reset Keyboard On Mac That’s Not Working

David Chen — Sat, 01 Apr 2023 06:18:05 +0000

If your Mac keyboard is not working properly, it can be frustrating. But don’t worry, there are a few steps you can take to reset your keyboard and get it back to functioning normally. This guide will walk you through the process of resetting your keyboard on your Mac or MacBook.

Keyboard On Mac Not Working Guide:

Step 1: Check Keyboard Connections

Before resetting your keyboard, make sure it is properly connected to your Mac. If you’re using a wired keyboard, check the USB connection to ensure it is securely plugged in. If you’re using a wireless keyboard, make sure it is turned on and properly paired with your Mac.

Step 2: Check Keyboard Settings

If your keyboard is properly connected, the next step is to check the keyboard settings on your Mac. Go to the Apple menu and select “System Preferences.” Then, click on “Keyboard” and make sure the settings match your preferred configuration.

Step 3: Reset the SMC (System Management Controller)

If resetting the keyboard settings doesn’t work, you can try resetting the SMC (System Management Controller). The SMC is responsible for managing the power and thermal systems on your Mac. To reset the SMC on your Mac, follow these steps below:

For MacBook Pro with non-removable battery:
1. Shut down your MacBook Pro
2. Hold down the Control + Shift + Option + Power button for 10 seconds
3. Release the keys and turn on your MacBook Pro

For MacBook Pro with removable battery:
1. Shut down your MacBook Pro
2. Remove the battery
Hold down the Power button for 5 seconds
3. Replace the battery and turn on your MacBook Pro

For iMac, Mac Mini, and Mac Pro:
1. Shut down your Mac
2. Unplug the power cord
3. Wait 15 seconds
4. Plug the power cord back in
5. Turn on your Mac

Step 4: Try Another Keyboard

If none of the above steps work, try using a different keyboard with your Mac to see if the issue is with the keyboard itself. If the new keyboard works, it’s likely that your original keyboard is broken and needs to be replaced.

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In conclusion, resetting your keyboard on a Mac or MacBook can be done in a few simple steps. If your keyboard is not working properly, try checking the connections, resetting the keyboard settings, resetting the SMC, and trying a different keyboard. By following these steps, you should be able to get your keyboard back to working normally.

The post How To Reset Keyboard On Mac That’s Not Working first appeared on Macally Blog.

Here’s how to unlock mac keyboard / lock your keyboard

David Chen — Sat, 01 Apr 2023 04:16:05 +0000

If you’re having trouble with your Mac keyboard not working, it can be frustrating. However, the solution to this problem may be simple. There are a few ways to unlock your Mac keyboard and get it working again. In this article, we’ll cover the most common methods for unlocking your Mac keyboard, as well as how to lock it if needed.

How to Unlock Mac Keyboard:

Step One – Restart Your Mac: A simple restart of your Mac may be all you need to unlock your keyboard. Simply shut down your computer, wait a few seconds, and then turn it back on.

Step Two – Check Keyboard Settings: Go to System Preferences > Keyboard, and make sure that the “Enable Sticky Keys” option is turned off.

Step Three – Disconnect External Devices: If you’re using an external keyboard, disconnect it from your Mac and then try typing on the built-in keyboard.

Step Four – Use the On-Screen Keyboard: If your keyboard is still not working, you can use the on-screen keyboard. Go to the Apple menu, choose “Accessibility,” and then select “Keyboard.”

Step Five – Check for Hardware Issues: If the above steps don’t solve the problem, your keyboard may be experiencing a hardware issue. You can try using an external keyboard or contacting Apple Support for further assistance.

How to Lock Your Keyboard:

For Full-Size Keyboards with Eject or Power:

Normally you can use you can use keyboard shortcuts to lock your keyboard. Hold down the “Control” + “Shift” + “Eject” keys, or “Control” + “Shift” + “Power” button to lock your keyboard.

For Compact Keyboards without Eject or Power:

Mac:
Compact keyboards on Mac may not have an Eject or Power key. In this case, you can use a different method to lock your screen:

Press “Command” + “Control” + “Q” to quickly lock your screen.
Alternatively, you can set up a hot corner to lock your screen by going to System Preferences > Mission Control > Hot Corners, and then selecting a corner to lock your screen when your cursor is moved to that corner.

PC:
For a compact keyboard on a Windows PC, you can lock your computer using the following shortcut:

Press “Windows” + “L” keys to lock your PC.

These shortcuts will lock your screen, effectively disabling the keyboard until you unlock the screen by entering your password or using another authentication method.

In conclusion, if your Mac keyboard is not working, try restarting your computer, checking keyboard settings, disconnecting external devices, using the on-screen keyboard, or checking for hardware issues. If you need to lock your keyboard, use keyboard shortcuts or a third-party app. With these tips, you’ll be able to unlock and lock your Mac keyboard with ease.

The post Here’s how to unlock mac keyboard / lock your keyboard first appeared on Macally Blog.

troubleshooting - Macally Blog

MacBook Pro USB-C Port is Not Working!

Possible Causes of USB-C Port Malfunction

Basic Checks for Your MacBook Pro USB-C Port

Step-by-Step Guide to Fix Your MacBook Pro USB-C Port

Contacting Apple Support

Great Replacement USB-C Devices For Your MacBook Pro

Keyboard Backlight Not Working? Don’t Panic.

Common Causes for Keyboard Backlight not Working

How to Fix Keyboard Backlight Issues

To inspect your hardware:

When to Seek Professional Help Or Replace Your Device

USB-C Port Not Working?: Troubleshooting Tips

Step-by-Step Guide for Mac Users:

Step-by-step guide for fixing a USB-C port that's not working on a PC:

Rescue Your Mechanical Keyboard From Spilled Water

Table of Contents

Unplug Your Keyboard Immediately

Dry It Properly

Clean It With Isopropyl Alcohol

Consult A Professional

Protect Your Keyboard In The Future

Conclusion:

iPad Keyboard Case Not Working? Fix It Fast With This Guide

Table of Contents

Clean Your Keyboard Case

Reset Your Keyboard Case

Replace The Batteries

Check For Software Updates

Turn Off The Power To Your Device

Dry the device

Contact Manufacturer Support

Conclusion:

Fix Mac Mouse Not Working: Step-by-Step Guide

Table of Contents

How To Fix Mouse Not Working Mac

Check the mouse’s power and batteries:

Restart your Mac:

Check for physical issues:

Verify Bluetooth is enabled:

Remove and re-add the mouse:

Check USB connections:

Update macOS:

Adjust mouse settings:

Reset the SMC (System Management Controller):

What To Do If Your Keyboard Still Doesn't Work

Mac Keyboard Not Connecting: Quick Fixes

Table of Contents

How To Fix Keyboard Not Connecting Mac

Check the keyboard’s power and batteries:

Restart your Mac:

Verify Bluetooth is enabled:

Remove and re-add the keyboard:

Reset your Mac’s Bluetooth module:

Check for macOS updates:

Reset NVRAM (Non-Volatile Random-Access Memory):

What To Do If Your Keyboard Still Doesn't Work

How To Reset Keyboard On Mac That’s Not Working

Table of Contents

Keyboard On Mac Not Working Guide:

Step 1: Check Keyboard Connections

Step 2: Check Keyboard Settings

Step 3: Reset the SMC (System Management Controller)

Step 4: Try Another Keyboard

Best External Keyboards For Mac

Here’s how to unlock mac keyboard / lock your keyboard

Table of Contents

How to Unlock Mac Keyboard:

How to Lock Your Keyboard:

For Full-Size Keyboards with Eject or Power:

For Compact Keyboards without Eject or Power: